With the voicemail dialogue provider callers have the option to leave a voicemail message.
When the Anywhere365 Unified Contact Centre is not within business hours, callers have the option to leave a voicemail message. This voice mail message is automatically stored into SharePoint. The Anywhere365 Voice Mail Dialogue Provider lets you distribute all incoming voicemails to agents, to instantly handle these messages.
The Voice Mail Dialogue Provider automatically handles all the voicemails that are expressly listened. If an agent does not completely listen to the voicemail, it won't be given the handled state and is therefore automatically delivered to the next agent in line.
Send voicemails directly to an agents mobile.
Order based hunting
Offer the voicemails to agents based on a fixed order.
Dialogue Intelligence visualizes the historic data of an UCC.